Office of the Vice-Chancellor:
The Vice Chancellor is the Chief Executive Officer of the University. The Office of the Vice Chancellor is the principal leadership, academic and administrative office of the whole University. It oversees the delivery of the University's mission, vision aims and objectives.
Directorate of Quality Assurance & Management (QAM):
The Quality Assurance Office (QAO) plays a key role in the development, monitoring and reporting of quality across the university. The QAO has a clearly defined mission, principles and terms of reference, which indicate the commitment of the university to continuous improvement.
Office of the Dean of Students:
Admissions Office acts as a central enquiry point for prospective students from around the world who are thinking of applying for an undergraduate degree, and their advisers, teachers and parents. The office handles communications and manages a variety of administrative tasks in connection with the application process. The main responsibilities of the Admissions Office are to:
Property management Department:
The department oversees the installation, repair and upkeep of an employer's property, including machines, mechanical systems, buildings and other structures. Maintenance managers delegate tasks to subordinates, from painting and drywall repair to more complex activities like electrical, heating and air-conditioning work. The department is in charge of all the universities’ vehicles.
The role is to manage the University's financial business. It aims to support the University in achieving its strategic goals to be financially sustainable and responsible.The objectives are:-
Exams Department:The Department is divided into following the parts, on functional basis:
Marketing and Communications Department:
The Marketing and Communications Department is responsible for promoting IUM brand and projecting IUM as a Global Hub for Management Science and Information Technology locally, regionally and internationally.
The department is in charge of the publications such as the newsletter (IUM Voice) and IUM Bulletin. The department also updates the website and Facebook as means of imparting information to the students.
Human Resource Department:
The Human Resources Department is strategically positioned to advance the interest of both the employer and employee and to advise the university on best HR practice.
Information Communication Technology Services Department:
Student and Customer Liaison Directorate (SCL)
The directorate provides support and guidance towards the achievement of the values, mission, and policies of the university. The directorate is headed by the Director of SCL and is staffed with Two (2) student support officers who work towards ensuring that the University’s policies, practices, and procedures are consistent in delivering excellent customer service and satisfaction. Primarily the department is intended towards enhancing the quality of student learning experience and academic success by ensuring the delivery of quality teaching, learning, and support systems to the students, parents, and sponsors.
The directorate is mainly responsible for student queries through a dedicated student support platform and call centre while responding timely to the dissemination of up-to-date information to avert negative publicity to the university. The directorate ensures that personnel provide timely customer responsiveness to all queries and resolve non-routine customer complaints promptly.
The directorate is also tasked with the responsibility of issuing outstanding qualifications and also provides guidance and training towards outstanding staff performance dedicated to putting the “customer first”.
Through the directorate's efforts students are provided with support services, relevant and timely information with regards to essential services such as finances, student activities, admissions, registration, counselling, available health services as well as accommodation. This is achieved by liaising with different departments and faculties in the management of teaching, research, and other core activities in support of the University’s strategic plans towards identifying optimum customer solutions.
The customer-centered approach to servicing our students and stakeholders is aimed at guiding the achievement of the IUM values that speak to for a university that is dedicated to its people’s future which include: