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Short Courses (CIIP)

IT fuculty

About the Center

The mission of the Centre for Improved Institutional Performance (CIIP) is to be a source or base for the improvement of institutional management performance. Underpinning this mission is the recognition of the need to improve professional management performance at all levels in the private and public sectors.

Practice
In pursuing this ideal and driven by good governance and integrity, the Centre will not only hone individual, group, and institutional by means of Career Development Programmes, consultancies, and commercial research, but will also significantly improve communication and bridge gaps between academics and managers of public and private sectors.

In addition, the Centre will run short courses/programmes and or internships in the principles and practice of management for graduates intending to enter the public and private sectors.

At IUM itself, the Centre will diligently run sessions/programmes for the Continuing Professional Development of its own academic, administrative and managerial staff throughout the year.

Functions of the Centre
The functions of the Centre are, inter alia, to:

  • Deliver Executive Development Training Programmes
  • Deliver Continuing Professional Development (CPD) to IUM staf
  • Offer consultancy services in the improvement of organisational performance to industry, commerce and the private sector
  • Offer Commercial Research Services to both public and private organisations.

Management Development Programme

About this course:
Understanding the complex factors that drive business is vital for professional and organisational effectiveness. This course offers the skills you need to evaluate information and address business challenges. You learn fundamental business concepts and proven management analysis tools typically needed on a daily basis to guide your analysis, planning, decision and implementation

What you will learn:

  • Leverage organisational structures, operations and systems to achieve business objectives.
  • Apply finance and accounting techniques to support decision-making.
  • Formulate a comprehensive marketing plan.
  • Integrate business practices to optimise organisational effectiveness.
  • Develop strategies that create ongoing competitive advantage.

Who should attend:
Managers at all levels, business analysts, IT professionals and anyone who wants a fast-track course to improve their business knowledge and decision-making, or needs to better interact with marketing, sales, finance or operations staff.

Duration:
Modules 1, 2 & 3 will take one week each; Module 4 requires 2 weeks out of the office.

Entry Criteria:
Minimum of 3 years in a fully-appointed supervisory role

Module Subject Duration
New Managers Development Programme

Leadership skills required of a new manager

Goal setting and planning management

Time management and communication

Building effective interpersonal interactions

Developing personal and work group improvement plans

1 week in class

1 week self-study

1 day exam

Senior Managers Development Programme

Onboarding & Hiring for Success

Developing High Performance Teams

Managing Diversity and Inclusion

Professional Supervision & Delegation

Professional Performance Reviews

Managing Disciplinaries and Grievances Effectively

Business Writing Skills & Report Writing

1 week in class

1 week self-study

1 day exam

Executive Managers Development Programme

Finance for Non-Financial Managers

Introduction to Corporate Finance

Budgets & Money

GAP Analysis for Strategy Formulation

Introduction to Business Economics

Introduction to Business Statistics

2 week in class

1 week self-study

1 day exam

Sales Agents Development Programme

About this course:
This course has been developed to help Sales Agents in any sales field such as Insurance, financial services, property, or the telesales field. The course and will help you protect your existing book of business, while tapping the vast reserves of profit that lie hidden just beneath your current marketing efforts and existing customers.

What you will learn:

  • Getting clients to take your products and services.
  • Improved telephone call handling.
  • Better quote conversions.
  • Overcoming Objections
  • Reducing cancellations
  • Making the most of client touch points.
  • Turning clients into fans.
  • Understanding the regulations that impact your particular industry

Who should attend:
Sales agents in any industry including Insurance, Financial, Advertising and Real Estate who want to grow their business and increase their sales.

Duration:
I week + Pre-course reading

Entry Criteria:
Minimum of 12 months in a sales role

Module Subject Duration
Sales Agents Development Programme

Leadership skills required of a new manager

Goal setting and planning management

Time management and communication

Building effective interpersonal interactions

Developing personal and work group improvement plans

1 week in class

1 week self-study

1 day exam

Senior Managers Development Programme

Business Ethics

Self-Development Boot Camp

Basic Business Management - Boot Camp for Business Owners

Understanding the Sales Cycle

Customer Relationship Management

Industry Specific Regulations

Industry Specific Policies and Documentation

1 week in class

1 week self-study

International Computer Driving Licence – ICDL

About this course:
ICDL is the world's leading computer skills certification. It is a high-quality, internally-recognized certification designed, validated, and approved by international experts.

What you will learn:
ICDL offers a wide range of modules including Computer Essentials, Word Processing and IT Security. Candidates take tests in the modules which are most relevant to their educational and professional requirements

Who should attend:
Who should attend: ICDL programmes are for anyone who wishes to become fully competent in the use of a computer and common applications. Computer skills enable people of all ages to understand and use technology to improve their personal and professional lives. ICDL modules provide a practical programme of up-to-date skills and knowledge areas which are validated by a test.

Duration:

ICDL Base Profile – 4 months

ICDL Standard Profile – 5 months

ICDL Expert Profile – 3 months

Entry Criteria:
None

Module Subject Duration
ICDL Base Profile

Computer Essentials

Online Essentials

Word Processing

Spreadsheets

3 Months

ICDL Standard Profile

Base profile + 3 out of 7 Standard Modules:

  • Presentation
  • Using Databases
  • Project Planning
  • Web Editing
  • Image Editing
  • IT Security
  • Online Collaboration

5 Months

ICDL Expert Profile

3 out of 4 Advanced Modules:

Advanced Word Processing

Advanced Spreadsheets

Advanced Databases

Advanced Presentation

3 Months

Certificate in Secretarial and Office Administration

About this course:
A qualified and competent Secretary is central to the smooth running of any business, ensuring day to day activities happen in the most efficient manner. As a Secretary you will require excellent skills in IT, organisation, good composure, flexibility, plus strong interpersonal and communication abilities – all of which you will get from this course.

What you will learn:
This course is designed to develop your keyboard skills, teach you how to master the most common business software packages, and give you excellent communication techniques which enable you to understand the language of business.

Who should attend:
Anyone needing the essential skills to be a highly regarded, working under pressure and prioritising workloads which allow executives and managers to work more effectively

Duration:

6 Months

Entry Criteria:
Grade 10

Module Duration

Keyboard and Basic Typing

ICDL Base Profile - Word Processing

ICDL Base Profile - Spreadsheets

ICDL Base Profile - Online Essentials

ICDL Base Profile - Computer Essentials

Office Administration 1

Basic Numeracy

English Language Basics

6 months

Diploma in Office Administration

About this course:
With this course you will improve on the high quality, office skills training learnt in the Certificate in Secretarial and Office Administration course and you will also learn how to speak the language of business.

What you will learn:
You will learn how to master in-demand software packages for presentations, project planning and databases, as well as excellent computer keyboard skills and creating complex business documentation. What’s more, to complement your diploma you’ll also have the option to add an elective subject, including help with your CV or interview techniques.

Who should attend:
Anyone who has completed the Certificate in Secretarial and Office Administratio

Duration:

6 Months

Entry Criteria:
Certificate in Secretarial and Office Administration

Module Duration

Advanced Typing & Speed Development

ICDL Standard Profile Presentation

ICDL Standard Profile Using Databases

ICDL Standard Profile Project Planning

ICDL Base Profile - Computer Essentials

Office Administration 2

Business Communication

Excel Bookkeeping
Select 1 of 3 electives:

  • CV Writing and Interview Techniques
  • Business Ethics
  • Self Leadership

6 months

Executive Diploma in Office Management

About this course:
This course is the ideal stepping-stone for anyone seeking a promotion or job upgrade in an office or small business environment.

What you will learn:
You will learn to make sure that the office runs smoothly, which includes keeping supplies in stock, making sure administrative and office staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, and analysing supply and energy consumption to determine cost-saving and efficiency savings.

Who should attend:
This course is designed for people whose job involves organizing, planning and overseeing a large pool of administrative assistants, or working with one or two people in a smaller office.

Duration:

1 Year

Entry Criteria:
Diploma in Office Administration, or ICDL Standard Profile plus 1 year administration experience.

Module Duration

Understanding Business Organisations

Principles of Team Leading

Principles of Accounting

Principles of Marketing Theory

Principles of Customer Relationships

ICDL Advanced Word Processing

ICDL Advanced Spreadsheets

ICDL Advanced Presentation

1 year

Certificate in Bookkeeping

About this course:
The purpose of this course is to give students essential skills in, and knowledge of, double-entry bookkeeping.

What you will learn:
You will learn these main functions:

  • Books of original entries.
  • The ability to maintain up-to-date records of all financial transactions in an appropriate format using accounting record books (the ledgers).
  • Double entry book-keeping
  • Introduction to financial statements.

Who should attend:
This qualification is designed for people who are already in the role, and for those who are aspiring to a role where they are responsible for the detailed recording of all the financial transactions of a business, maintaining these records using books of original entry and double-entry bookkeeping and for ensuring that all monetary transactions made by the business are recorded accurately

Duration:

6 Month

Entry Criteria:
None

Module Duration

Bookkeeping

Computerised Accounting

ICDL Base Profile - Word Processing

ICDL Base Profile - Spreadsheets

ICDL Base Profile - Online Essentials

ICDL Base Profile - Computer Essentials

6 Months

Certificate in Professional Web Design

About this course:
This course will provide you the software skills, design knowledge, and professional portfolio needed to effectively compete in this exciting and dynamic field.

What you will learn:
You will learn fundamentals of visual design, Adobe Photoshop and Dreamweaver, and learn standards-based Web coding in HTML, CSS, and Javascript. Your Web design portfolio at the end of the program will include published Web sites that showcase your front-end visual designs and your coding skills

Who should attend:
This course is ideal if you’ve always wanted to create your own website but lacked the skills or knowledge to do so. Aimed at both the novice and intermediate web-designer, this comprehensive, easy-to-understand course will enhance your understanding of web development tools and techniques.

Duration:

3 Month

Entry Criteria:
Basic IT Skills are essential

Module Duration

HTML Authoring

JavaScript

Dreamweaver

CSS

Project

3 Months

Preparatory Course

About this course:
The Preparatory Course (PPC) is a qualification which prepares people for study at university.

What you will learn:
The Preparatory Course provides a good foundation in the knowledge and skills required for studying at university level, so that students are confident and well prepared when they go on to higher education.

Who should attend:
Students who do not meet the minimum entry point for professional courses.

Duration:

One Year

Entry Criteria:
None

Module Duration

ICDL Base Profile

Basic Arithmetic Skills

English for Academic Purposes

  • Essay Writing
  • Note-taking and note-making
  • Speaking and Listening Skills
  • Reading and Comprehension of Academic Texts
  • Writing Standard Academic English

Examination Skills: Preparing for and Succeeding in an Examination

Reading and Comprehension of other related Texts

Using the Internet for Researching Information

Critical Thinking and Reasoning

Introduction to Management

  • Personal Organisation
  • Time Management

1 year

SPECIAL CENTRE REGULATIONS

PPC 1: In addition to the university’s General Regulations (GR) – GR1.1 to GR1.7 and GR4.4, and Academic Regulations (AR) – AR1.1 to AR3 and AR13, the following special regulations shall apply.

PPC 2: For students who do not meet normal entry/admission requirements, a Preparatory Course (PPC) shall be mounted.

PPC 3: Final examinations for the Preparatory course shall be held in the second week of September each year.

PPC 4 : Supplementary examinations for the Preparatory course shall be held in the third week of November each year

PPC 5: In order to proceed from the Preparatory course to the university’s Certificate programme, all Preparatory course modules must be taken and passed.

PPC 6: Up to two (2) modules may, however, be supplemented if a student attains supplemental marks in the final examinations

PPC 7 : The Preparatory course shall not be repeated.

English Language Upgrade Course

About this course:
This intensive course will prepare those who have not scored a pass in English at grade 12 for the demands of writing University level reports and essays.

What you will learn:
Advanced English for Academic Purposes

Who should attend:
Anyone who has scored E or lower in Grade 12 English

Duration:

6 months

Entry Criteria:
None

Module Duration

English in Practice

6 months

Foreign/Second Language Courses

About this course:
Each of these courses gives and introduction to the language

What you will learn:
Each course is designed to give you basic written and spoken skills in the language course of your choice.

Who should attend:
Anyone interested in learning English, French or German as a second language.

Duration:

1 year

Entry Criteria:
None

Module Duration

French

German

English in Practice

1 year