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Faculty of Tourism, Travel, Hospitality & Events Management

About the Faculty

The Faculty delivers an industry-focussed Honours Degree and Stand-Alone programmes of study covering Tourism, Travel, Hospitality and Events Management. We share generic courses in Accounting & Finance, Economics and Mathematics, Marketing, Human Resources, Applied Entrepreneurship with other service departments. We have to our disposal, the Languages Department too that serves us Foreign Languages (French and German), in addition to Communication and Language courses.

Currently, under the Stand Alone programmes, the TTHEM faculty delivers Certificate, Higher Certificate, Higher Diploma qualifications in Tourism, Travel, Hospitality & Events Management. Graduates from the Higher Diploma stand-alone qualification can progress to do a Bachelor in Tourism, Hospitality and Events Management Honours.

Faculty of Tourism, Travel, Hospitality & Events Management qualifications are accredited by the Namibia Qualifications Authority (NQA). We have capacity too, to offer training for NTA Levels 4 and 5 Short Courses qualifications.

Tourism fuculty

Mr. Omega Chimhangwa

Mr. Omega Chimhangwa is the Dean of Faculty, Tourism, Travel, Hospitality & Events Management (TTHEM) at IUM with effect from 20 January 2017. He joined IUM in 2011, lecturing across Faculties in generic courses in Management Sciences. He has been a key member of the Faculty in their engagement with the stakeholders, in reviewing of IUM new curriculum currently at an advanced stage of development.

Before joining IUM, he worked in various tertiary institutions in Namibia as an Educationist: [a Lecturer (Distance and Full time Learning), Examiner, Moderator, Tutor-Marker, Module writer/ Study guides developer, E-Course Developer and Supervisor of Academic projects]. In addition, Mr Chimhangwa has extensive work experience in the tourism and hospitality industry, having started his professional career as a trainee at the then Holiday Inn Express group of Hotels (Harare). He joined as a Graduate Trainee and upon successful nine months intensive training as a restaurateur, worked as a Duty Manager at Nando’s Chickenland, (Innscor Africa Ltd Company) since 1997. He found it easier later on to cross over the chicken business to fresh sea food franchise, Ocean Basket Town Square (2009), then owned by O&L Group of Companies. Mr Chimhangwa prides in his hands-on experience gained over the years. A team player, he trained team members who were later sent in 1998 onwards to open and run regional Innscor Nando’s Chickenland franchises in Lusaka, Zambia; Beira, Mozambique and Nairobi, Kenya. A keen Sports tourist, qualified Soccer coach, and service marketer, Mr. Chimhangwa uses these to enjoy his passion for Charity work, as evidenced by his engagement with IUM students in visiting Not-For–Profit Organisations to fellowship and hand over goodies wherever possible.

Mr Chimhangwa holds a Master of Science in Tourism and Hospitality (2008) as well as a Bachelor of Science Degree (1997) both from the University of Zimbabwe. Currently, he awaits a response on his proposed PhD Thesis entitled “TOWARDS THE DEVELOPMENT OF AN ENVIRONMENTALLY FRIENDLY HOSPITALITY OPERATIONS IN SEMI-ARID REGIONS (KUNENE, NAMIBIA)”.

Tourism fuculty

Mr. Omega Chimhangwa

Welcome from the Dean

Tourism, Hospitality and Events form part of our lives every day, and what a joy it is to lead a team of dedicated and experienced colleagues and zealous students! Our work is cut out, as our stakeholders have helped us wrap up our curriculum review process that started in January 2012 and includes input from the September 2016 Ministry of Environment and Tourism’s National Sustainable Tourism Growth & Development Strategy 2016-2026. Thus, it is our focal aim to train and equip human capital which was mentioned as of prime importance in tourism in Section 5 of the afore-mentioned document.

Our qualifications are thus deliberately designed for students willing to pursue a career in Tourism, Hospitality and Events management in both the private and public sectors, or to be entrepreneurs who will be wealth creators. This is brought about through a combination of tourism, hospitality and events core courses (such as Customer services), as well as a strong base in Management Sciences generic courses plus research. Hence, we are confident our qualifications are structured to stretch and challenge the students to fulfil their true potential and to become defining players in the tourism, hospitality and events field.

This industry’s top leaders, managers, executives and all have started from the bottom of the chain, hence our courses have been developed to instil soft skills that lack in most graduates.

Our Faculty is proud to offer, through the IUM School of Post Graduate Studies, a Masters of Science in Tourism and Hospitality (NQF Level 9) qualification. For more information, I invite you to browse our website and learn more about the wonderful learning opportunities offered at the Faculty.

Keep watching this space for the new exciting programmes coming up!

-Mr. Omega Chimhangwa

Dean

Certificate in Tourism, Hospitality and Events Management

Qualification Description

This qualification is designed to provide students with the necessary skills and competences for the provision and delivery of quality service in the tourism and hospitality industry.

The main purpose of the Certificate in Tourism, Hospitality and Events Management is to:

  • develop graduates basic professional knowledge in the dynamic and diverse tourism industry.
  • This qualification covers the various clusters in the tourism, travel, hospitality and events industry, the geographical/ spatial distribution of attractions in Namibia and the world, Front office and Customer service as well as the management sciences and entrepreneurial courses that are useful in later studies of management courses in the tourism industry.
  • These range from Financial Accounting, Micro Economics, Mathematics, Basic IT skills, among others.
  • The qualification will also ensure that a student has acquired basic/ foundational knowledge, competencies and motivation to pursue studies in this dynamic industry that normally works throughout the day and all the days of the year.
  • This qualification introduces the student to the industry demands both cognitively and physically and thus exposes the students to both soft skills, cognitive as well as the hands-on/ practical expectations expected from each one of them as they progress higher in their studies.

Admission /Entry Requirements

To be registered for this qualification, a prospective student must:

  • Hold a Namibia Senior Secondary Certificate (NSSC) Ordinary or Higher Level with passes in 5 subjects; or equivalent, with a minimum of D grade in English Language, and should total twenty points or more; OR
  • Enter through a flexible learning path – mature age/prior learning with five years relevant experience in various fields of tourism information technology or related fields. Achievement of these requirements will not automatically guarantee an acceptance into the programme. This can only be achieved after successful interview and/or aptitude placement tests at the IUM.

Career Opportunities

This qualification has been developed with the above in mind, and therefore targets the following students who want to become:

  • Front office Assistants
  • Customer Care Consultants
  • Housekeepers/ Supervisors
  • Hospitality Sales Representatives
  • Tourism Health and Safety Officers
  • Tourism Consultants and Service Agents
  • Tourism and Hospitality Marketing Agents

Course Outline

Certificate in Tourism, Hospitality and Events Management
SEMESTER 1
Tourism Systems
Customer Service Skills
Micro Economics
Mathematics
Basic IT Skills
Applied English Language Skills
Introduction to Entrepreneurship
SEMESTER 2
Food Handling, Health & Safety in Tourism and Hospitality
Front Office Operations
Housekeeping Operations
Financial Accounting I
Principles of Marketing for Tourism and Hospitality

Diploma in Tourism, Hospitality and Events Management

Qualification Description

This qualification is therefore to train and equip the human factor to deliver quality service of a standard that meets the requirements of present day national, regional and international tourism.

Admission /Entry Requirements

To be admitted to study for this qualification, one shall have Certificate in Tourism, Hospitality and Events Management (Level 5) from IUM or any equivalent qualification at NQF level 5 from recognized Institution.

Career Opportunities

This two year qualification provides graduates with a wide range of employment opportunities in the Tourism Industry such as wholesale, travel/ transportation, hotels and attractions and ultimately contributes to the national economy and beyond. This qualification will offer training that will help students to develop strong business management and broaden their job prospect. The diploma targets those who want to become:

  • Tourism officers
  • Customer service consultants
  • House Keepers
  • Tourism and Hospitality Health and Safety Officers
  • Front Office Supervisors
  • Service Supervisors
  • Hospitality Bookkeepers
  • Tourism sales and marketing representatives
  • Front Office Assistants

Course Outline

YEAR 1
SEMESTER 1
Beverage Services
Tourism Operations Management
Critical Thinking Skills for Tourism and Hospitality
Tourism Geography
E- Marketing for the Tourism and Hospitality Industry
Intermediate Entrepreneurship and Innovation
SEMESTER 2
Small Business Management
Human Resources Management
Managing Information Systems
Etiquette for the Tourism and Hospitality Industry
ELECT ONE LANGUAGE
German 1A
French 1A
YEAR 2
SEMESTER 1
Financial accounting II
Macro Economics
Business Statistics
Commercial Food Preparation in the Hospitality Industry
Customer Service in Tourism and Hospitality
SEMESTER 2
Business Law
Events Planning
Ecotourism
Tour Operations
Service Quality Management in Tourism and Hospitality

Bachelor in Tourism, Hospitality and Events Management

Qualification Description

The main purpose of the Bachelor in Tourism, Hospitality and Events Management (Level 7) is to develop graduates with professional knowledge, positive attitudes, practical managerial and entrepreneurial skills as well as research and ethical values needed to contribute in the management of Travel, Tourism and Hospitality industry in the country;

Admission /Entry Requirements

One has to satisfy the minimum admission requirement for entry to degree studies at this University as prescribed under the entry requirements in the IUM General Academic Regulations.

  • Grade 12 or equivalent qualification(s), provided that the candidate has passed five subjects (including English minimum D normally in not more than three examination sittings with a minimum of 25 points on the IUM’s evaluation scale.
  • A recognised qualification at NQF level 6 or equivalent
  • Mature age entry, provided that the candidate meets the following:
    • Are 25 years old or over in the year in which is sought
    • Have at least 2 years’ experience
    • Have at least a pass at grade 10
    • Provide a suitable reference from a recognised public official

Career Opportunities

The reviewed program intends to produce a wide number of practitioners such as, Customer Service practitioners, Front Office staff personnel, Tourism and hospitality supervisors, Tourism Brand marketers, Tourism policy makers, Tour operators, Event organizers, Airline staff, Sports Coordinators, Lodge supervisors/ Trainee Lodge managers, Parks and Wildlife Management Officers.

Course Outline

YEAR 1
SEMESTER 1
Mathematics
Micro Economics
Tourism Systems
Basic IT Skills
Introduction to Entrepreneurship
Applied English Language Skills
SEMESTER 2
Hospitality Operations
Customer Services for Tourism, Hospitality & Events
Tourism Geography
Food Handling, Health, and Safety in Tourism and Hospitality
Financial Accounting I
Principles of Marketing for Tourism, Hospitality & Events
YEAR 2
SEMESTER 1
Tourism Operations Management
Commercial Food Preparation in the Hospitality Industry
Business Statistics
Intermediate Entrepreneurship and Innovation
Macroeconomics: Contribution to Tourism
French 1A
German 1A
SEMESTER 2
Financial Accounting II
Business Law
Ecotourism
Beverage Services
MICE Planning
French 1B
German 1B
YEAR 3
SEMESTER 1
Applied Entrepreneurship in Tourism, Hospitality and Events Management
Research Methodology
Reservation Systems
Tourism and the Environment
International Tourism Operations
Electives (choose one + either French 2A or German 2A)
Strategic Human Resources
Strategic Management
French 1A
German 1A
SEMESTER 2
Internship

Bachelor in Tourism, Hospitality and Events Management Honours

Qualification Description

The Bachelor in Tourism, Hospitality and Events Management Honours is a one-year qualification designed to equip students with knowledge, skills and competencies needed by tourism, hospitality & events business and industry in Namibia and beyond

  • It is intended for those who have successfully completed their Bachelor in Tourism, Hospitality and Events Management Level 7 or others with a similarly credit rated qualification in line with IUM entry requirements and credit transfer
  • It is also targeted at people currently in employment who aspire to further their studies to NQF Level 8 and increase their relevance and marketability, as well as specialize in particular fields of their choice. The qualification thus allows a student to map out a career path as there are many courses to choose from.

Admission /Entry Requirements

The minimum entry requirement is an appropriate Bachelor in Tourism, Hospitality& Event Management (NQF Level 7) offered by the IUM or any qualification from the NQA recognised institution.

Career Opportunities

  • This qualification is meant to produce students who have competences to be trained as trainee managers in the varied fields of tourism and hospitality.
  • Furthermore, a key concern of the qualification is to raise a new breed of wealth creators/ entrepreneurs who are involved in policy planning and are aware of need for sustainable use of tourism resources in Namibia and beyond.
  • The curriculum is designed to equip students with diverse skills (communication in a foreign language, applied research methodology, services marketing strategies, strategic innovation management, events planning & management, sports tourism management, airline management, cultural tourism, parks and wildlife management skills).

Course Outline

Year 1
Semester 1
Services Marketing Strategies
Event Management
Cultural Tourism
Airline Management
Wildlife& Parks Management
Applied Entrepreneurship Management
Applied Research Methodology
Research Project
Semester 2 (Electives: choose 1 only)
French 2B
German 2B

Faculty Contacts

IUM Dorado

Dorado Campus Library:

Tel: 061-433 6000

Fax: 061-433 6152

Email:library@ium.edu.na

IUM Dorado

City Campus Library:

Tel: 061 245 150

Fax: 061 248 112

Email:library@ium.edu.na

IUM Ongwediva

Ongwendiva Campus Library:

:Tel:065 230 149

Fax: 065 230 159

Email:library@ium.edu.na

IUM Nkurenkuru

Nkurenkuru Campus Library:

Tel: 066 264 957

Fax: 061-433 6152

Email:library@ium.edu.na

IUM Swakopmund

Swakopmund Campus Library:

Tel: 064 400 106

Fax: 064 400 106

Email:library@ium.edu.na

IUM Walvis Bay

Walvis Bay Campus LIbrary:

Tel: 064 206 647

Fax: 064 206 647

Email:library@ium.edu.na